Coronavirus (COVID-19) Information

There have been some changes in the way that we operate. These include taking staff and customer temperature on arrival, staff face coverings and PPE and enhanced cleaning and sanitisation.

Customers must wear a face covering or face mask. If you do not have your own we can supply you with a single-use, disposable and non-medical grade face mask for your appointment. This is the current UK law.

Any towels, bed coverings/sheets and staff aprons used during your appointment are used only once and then washed using a strong detergent and anti-bacterial wash at a minimum of 60 degrees. Any other equipment used during your treatment, including the massage bed, hot stones etc is cleaned and then sanitised using 'Saloncide'. This is an approved anti-bacterial and anti-viral product.

We recommend that customers book an appointment where possible. We accept cash, card and contactless payment including Apple Pay and Google Pay.

We have sourced the appropriate PPE, cleaning products, hand sanitisers etc. to ensure we are 'COVID Secure' and these measures will be continuously reviewed.

Before your treatment you will be asked to complete a COVID health form. This is a mandatory requirement for every appointment.

Please do not book an appointment or visit if you have any of the following symptoms as described by the NHS here.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

If you have any of these symptoms you should follow government and NHS guidance and self isolate.

Further information:

NHS Coronavirus Coronavirus

The Royal Thai Spa operates a strictly professional service. Failure to follow this rule will result in your treatment being stopped and you will be asked to leave without refund.


The Royal Thai Spa

199 High Street, Potters Bar


Monday - Friday

10:00 - 19:00

Saturday - Sunday

11:00 - 19:00

© 2020 - The Royal Thai Spa (KTJ IMPERIAL LTD.)