Terms & conditions

 We (The Royal Thai Spa) reserve the right to withdraw any offer at any time, without prior notice.


The Royal Thai Spa operates as a STRICTLY professional service. Failure to follow this rule will result in your treatment being stopped and you will be asked to leave without refund. You may also be prohibited from future bookings and entering the premises; 'The Royal Thai Spa'.

Coronavirus/COVID-19: If you are showing any of the following symptoms you should not book an appointment at The Royal Thai Spa. Customers temperatures will be taken on arrival and we reserve the right to refuse entry and/or treatment if we believe that you are showing symptoms of coronavirus.

Symptoms as described by the NHS (Link to NHS):

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

Customers must wear a face covering/mask and we may ask you to do so, if this is the case we can provide you with a single use, disposable, non medical grade mask for your appointment. This is the current law in the UK.

Before your treatment you will be asked to complete a customer health form. This is a mandatory requirement for every appointment.

Any offers are valid either until the date specified or indefinitely (or until withdrawn) if no date is given.

£5 off for new customers: Use code FIVE at booking (if booked online). Available for new customers only and for appointments 60 minutes and above. Excludes couples massage, 30 minute treatments and lash treatments. No cash value or alternative. New customers only. Valid ONCE per customer and only for your first booking. Attempting to manipulate or bypass this restriction is not permitted and may result in you being denied further treatment at The Royal Thai Spa.

Our '£25 Full Set' lash extension offer is available as a limited time offer. The price is subject to change and/or increase at any time. All pre-booked appointments will have the lower price honoured should the price change.


Our NHS discount (when active) applies only to NHS staff with an NHS ID card. Your ID card must be shown at the time of your appointment to be eligible for the discounted rate. You can pay by cash or card at the time of your appointment. If you are eligible for our NHS discount please do not pay online if using our online booking system as the price shown does not reflect the discount. NOTE: Our NHS discount is currently unavailable.


Our Gift Vouchers are valid indefinitely unless stated otherwise. Please book your appointment as normal using our booking system or by calling and present your gift voucher at your appointment.

Gift vouchers have no monetary value and cannot be redeemed for cash or credit. Gift vouchers hold the appointment value of the amount stated.

Gift voucher balance can be used across multiple appointments, for example a £100 value gift card can be used for two separate £50 value appointments.

Our 'Customer Loyalty Card' is valid for £10 off your 5th visit, providing that you have 4 stamps from previous visits. This cannot be exchanged for cash or credit and has no monetary value. Stamps can only be gained from 60 minute and above appointments.

If you choose to receive our email promotions you may receive a code which entitles you to a further discount. These codes, unless stated otherwise are valid for one use only.

You may opt out of our promotional and update emails at any time by following the 'Unsubscribe' link on the email or by sending a request via our contact page.


We reserve the right to terminate your appointment at any time due to operational requirements, or failure to abide by our terms and conditions of sale.

We reserve the right to prohibit entry to The Royal Thai Spa or prohibit bookings from the customer at any time if any of the terms and conditions stated on this page or in-store are not adhered to.

We reserve the right to amend these terms and conditions at any time.

The Royal Thai Spa is a trading name of KTJ IMPERIAL LTD.

Last updated 12/04/2021


The Royal Thai Spa

199 High Street, Potters Bar


United Kingdom

Monday - Friday

10:00 - 19:00

Saturday - Sunday

11:00 - 19:00


© 2021 - The Royal Thai Spa (KTJ IMPERIAL LTD.)